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The 2nd Product Complaints Forum

March 26 @ 8:00 am - March 27 @ 3:15 pm


2nd Product Complaints Forum

Life science companies receive thousands of product complaints each year, which can lead to recalls. With an effective complaint management mechanism, life science organizations have a better chance to ward off inspections when using the appropriate guidelines and regulations. This year’s event will focus on current trends, combination products, and strategies to reduce product complaints and inspections

ExL Events’ 2nd Product Complaints Forum will provide insight into how to improve the management of product complaints and potential recalls. This program will feature case studies, panel sessions, and two tracks designed to deliver information for pharmaceutical, biotechnology, and medical device professionals involved in all stages of handling product complaints and potential recalls.


Top Five Reasons to Attend

  1. Understand how to properly prepare for an FDA inspection
  2. Discuss and differentiate best practices in both medical device and pharmaceutical complaints
  3. Navigate the intricacies of the product complaint and recall regulatory landscape
  4. Improve your complaint and recall management to ensure safety in your products
  5. Review Combination Products, the impact of FDA rulings and regulations


Who Should Attend

This event is designed for pharmaceutical, biotech and medical device professionals with responsibilities in the following areas:

  • Product Complaints
  • Product Quality
  • QA/QC
  • Product Safety
  • Product Recalls
  • Quality Systems and Engineering
  • Patient Safety
  • Medical/Consumer/Regulatory/Clinical Affairs
  • Call Centers/Customer Service
  • Compliance
  • CMO Management
  • Business Support Coordination
  • Product Surveillance
  • Clinical Operations
  • Quality Compliance and Audits
  • Postmarketing Surveillance
  • Complaint Handling
  • Quality Compliance
  • QA and Supply Integration
  • Global Device Coordination

This conference is also of interest to:

  • Drug Safety and Complaint Software Companies
  • Consulting Firms
  • Law Firms
  • Inbound Call Centers


March 26 @ 8:00 am
March 27 @ 3:15 pm


Sheraton Philadelphia University City Hotel
3549 Chestnut Street
Philadelphia, PA 19104 United States


ExL Events
For information on speaking opportunities, please contact Warren Drysdale at or 917-258-5162.
For information on sponsorship or exhibition opportunities, please contact Jayson Mercado at or 212-400-6236.