How to Communicate Effectively in Difficult Situations
Thu, Jan 14, 2016
12:00 PM – 1:00 PM
Event Type: Program (Education)
Audience: General/All
Primary Competency: 2. Communicates effectively
Second Competency: 8. Builds relationships and teams
Webinar description
Wouldn’t it be amazing if we could make difficult issues with clients, co-workers and even family members magically disappear? All busy professionals (as well as parents and partners) need effective strategies for making tricky conversations (think giving difficult feedback, telling someone no, getting buy-in or admitting a mistake) feel less stressful and awkward. In this practical interactive session, you’ll take away new tips and tools to tackle any tricky conversation without ruining the relationship.
In this engaging session, you will learn:
• What makes a conversation tricky and stressful
• Ways in which we (unknowingly) contribute to conflict
• How to handle challenging people and navigate conversations directly and respectfully
• Specific language you can use and adapt for approaching others in times of stress
Our speaker is Deborah Grayson Riegel, CEO and chief communication coach for Talk Support, a consulting and coaching firm that helps people say what needs to be said when the stakes are high and time is tight. Deborah is a dynamic, warm and engaging facilitator and speaker who combines her expertise in adult learning, facilitation, coaching and social psychology with her background in improvisational comedy.
Can’t join on January 14? Watch or listen later
Registrants receive a link to the recorded webinar. Sign up now, and watch when it’s convenient for you.
View on mobile technology
This webinar is accessible on mobile technology.
Learning objectives
1. Identify what makes a conversation “tricky” for you personally
2. Apply specific tools and strategies to help you approach difficult conversations with less stress and more success
3. Recognize when not to engage in a tricky conversation because it could do more harm than good
Agenda
12:00 – 12:03 PM Introduction
12:03 – 12:43 PM Presentation
12:43 – 12:58 PM Q&A
12:58 – 1:00 PM Close
On-air chapter representative
Heather Van Ness
Principal, Van Ness Communications
Featured speaker
Deborah Grayson Riegel, MSW, PCC
CEO and chief communication coach, TalkSupport
Registration information
Event is open to: HBA members and nonmembers
Online registration available until one hour before the live broadcast begins.
Member rate:
$25
Nonmember rate:
$40
Site license*:
$350
*This single site license is for use when a group of individuals view the live webinar broadcast together in a classroom or group setting at one (1) physical location. The webinar may not be rebroadcast, retransmitted or recorded.
Webinar questions/support
– Chapter contact for event: Metro Chapter at [email protected] or 973-582-1980
– Membership questions: [email protected] or 973-575-0606 ext 1
– Online registration assistance: [email protected] or 973-575-0606 ext 3
– Technical support: [email protected]
This webinar is nonrefundable.
Registration Information
The registration button at the bottom of the page will not show if online registration has closed or if the event has reached capacity.
| Registration Name | Price Level | Online | |
|---|---|---|---|
|
RegistrationName Regular Registration |
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| Regular Registration | Member | $25.00 | |
| Regular Registration | Non-Member | $40.00 | |
|
RegistrationName Site license |
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| Site license | Member | $350.00 | |
| Site license | Non-Member | $350.00 | |
By registering for this event, you acknowledge that you may be photographed, videotaped and/or audio-taped during the course of the meeting and hereby give permission for your image, voice, or survey comments to be used in education, training, promotion and/or trade and communications media by the Healthcare Businesswomen’s Association in any and all media throughout the world, without restriction as to frequency or duration of usage.
