Is Empathy the Next Normal in Healthcare?
Healthcare is meant to be understood as human care. But in the ongoing flurry of digital transformation in every aspect of this industry, the aspect of the human — our thoughts, emotions, and needs — are often left out in the digital often for acceptable reasons for a highly regulated, science-based industry; While COVID-19 has motivated us to rally around our human purpose in many ways, it has also accelerated the digitization of who we are as patients as well as raise our expectations on what we expect from those who serve our health needs.