ZS Associates Research Study on Point of Care

Executive Summary


By Hensley Evans, Aaron Mitchell, Jinan Martini and Pragati Anand



Point of care (POC) communications, a historically small piece of the consumer-facing communications mix for health and wellness vendors in the U.S.1 represents a growing opportunity for brands to reach patients and caregivers in settings where they are especially focused on their health and wellness: at the doctor’s office, pharmacy and hospital.

According to our new study2, changes in the health-care market, technological advances, consolidation among POC vendors, the emphasis on patient outcomes and the increasing importance of preventive care and patient adherence are driving the POC channel to become a more important part of integrated marketing strategies. Based on qualitative research, ZS estimates that consumer-focused POC marketing investment has grown 10% annually since 2010 — nearly eight times the growth of direct-to-consumer marketing spending overall — to reach $400 million this year. To succeed in POC, marketers need to design POC-specific strategies that consider the patient experience; select, create, and adapt content to the channel; track and measure its impact; and integrate POC messages with their overall DTC promotional and patient communication strategies.

  1. Health and wellness vendors are a group led by pharmaceutical manufacturers, but also include over-the-counter medicine companies, pharmacies, health plans, and consumer packaged goods companies selling health-oriented items.
  1. ZS Associates conducted research for this study sponsored in part by the Point of Care Communication Council (PoC3). This study reflects the independent findings of ZS. ZS, a global leader in sales and marketing consulting, outsourcing, technology and software, is not a member of PoC3. For the purposes of this study, we focused on consumer-facing point of care communications and have excluded communications focused primarily on health-care professionals.

To read the full white paper, please click here http://bit.ly/1heYxT1.